FAQ

Frequently Asked Questions

Yes, our products are handmade and prepared from raw ingredients, as per our Company Name promises.

All our products are available in steamed, cooled and frozen form.

Steamed and cooled products are available from our stall at Toa Payoh.
Steamed and frozen products are available from our central kitchen at Admiralty.
Frozen products are available via delivery.

Products that are purchased steamed or cooled have to be consumed within 2 days from Date of Purchase.

Products that are purchased frozen can be kept for 2 weeks from Date of Purchase.

Our products are packed nicely in Environmental Friendly food-grade paper boxes.

You need not thaw the products before steaming. Please follow the steaming instructions.

For Frozen products, put it into the steamer when the water boils for the duration stated:

1) Char Siew Pau – 6 Mins

2) Kong Bak Pau – 8 Mins

3) Small Pork Pau – 8 Mins

4) Big Pork Pau – 14 Mins

5) Big Chicken Pau – 18 Mins

6) Lotus Pau / Longevity Pau – 12 Mins

7) Red Bean Pau – 12 Mins

8) Boy Girl Pau – 14 Mins

9) Char Siew Rice – 20 Mins

10) Glutinous Rice – 25 Mins

11) Siew Mai – 25 Mins

For cooled products, to warm it up, put it into the steamer when the water boils for the duration stated:

1) Char Siew Pau – 4 Mins

2) Kong Bak Pau – 5 Mins

3) Small Pork Pau – 5 Mins

4) Big Pork Pau – 12 Mins

5) Big Chicken Pau – 16 Mins

6) Lotus Pau – 10 Mins

7) Longevity Pau – 10 Mins

8) Red Bean Pau – 10 Mins

9) Boy Girl Pau – 12 Mins

10) Char Siew Rice – 18 Mins

11) Glutinous Rice – 23 Mins

12) Siew Mai – 23 Mins

Minimum order is $20 and delivery charges (per location) is $5, islandwide.

For orders $50 and above, delivery fee will be free.

Yes, we do Island-wide delivery from our Central Kitchen located at 8A Admiralty Street, [email protected], #06-29, Singapore 757437.

 

We deliver from Tuesday to Saturday.
No delivery on Sunday and Monday.

For delivery, select our products in the frozen form.

Delivery of our products in steamed form is subjected to availability.

No delivery is available for our products in the cooled form.

For delivery of frozen products, order at least 1 day in advance, by 8pm.

For delivery of steamed products, order at least 3 days in advance, by 8pm, subject to availability.

Yes, we do. Please contact us at WhatsApp to 98235541 so that we can provide you a template for ease of ordering.

We will pack the orders according to your requirement separately for each Customer.

We accept PayNow to our Bank via UEN No.: UEN200923579R.

 

There will be no delivery from Saturday 29 January to Thursday 3 February.

It is closed from Saturday 29 January to Thursday 3 February.

Toa Payoh is closed from Sunday 30 January to Friday 4 February.